Immigration case management software for migration agents
Immiluma is immigration case management software for Australian migration agents and immigration lawyers. Every visa matter runs from a versioned template, documents are reviewed beside the requirement they meet, and every deadline that matters sits on one Today page.
Every matter starts from a visa template
A template holds the document checklist and client questionnaires for one visa. Immiluma includes nine sample templates to adapt (subclasses 189, 190, 491, 482, 186, 500, 485, 820/801 and 600), and you can build your own for any visa.
When requirements change, publish a new version of the template. You see exactly what changed, and apply it matter by matter, so a matter already in progress is never changed without you deciding.
Document checklists that file themselves
- Clients upload from their phone, or photograph a document and it becomes a multi-page PDF.
- Each upload lands in the right folder of the matter, with earlier versions kept.
- Review each document beside what the template asks for: approve it, mark it not required, or send it back with a reason the client can read.
- When everything is ready, download the lodgement pack: the final version of every ready document in one go.
Deadlines you cannot miss
- Today. Open s56 requests, client questions, documents to review and upcoming dates, most urgent first.
- s56 requests for further information. Record an s56 request, and the matter stays at the top of Today until the response is sent. See how to respond to an s56 request.
- Visa expiry dates. A client's visa expiry shows on the matter from 120 days out, and on Today for the last 14 days.
- Lodgement targets. Each matter can carry a target lodgement date.
Clear stages, from onboarding to decision
Each matter moves through the same stages: onboarding, collecting and review, ready to lodge, lodged, further information requested, and decision. The ImmiAccount TRN stays on the matter from the day you lodge, and the outcome is recorded when the matter closes.
Oversight for the practice
- Staff without a confirmed MARN cannot move a matter to Lodged until a MARN holder approves it.
- Every change is on the matter's activity log.
- Owners see workload, visa expiries and recent activity across the practice.
- Deleted files can be restored for 30 days, and an owner can export practice records and original documents at any time.
See how the immigration CRM side works, or browse visa document checklists.
Frequently asked questions
Which visas does Immiluma support?
Any visa. The sample templates cover common skilled, employer, student, graduate, partner and visitor visas, and you can create a template for any other subclass. Check each template against current Department of Home Affairs requirements before use.
How does Immiluma work with ImmiAccount?
Immiluma prepares the lodgement pack. You lodge in ImmiAccount, and the TRN and the outcome stay on the matter.
Can several agents work on one matter?
Yes. Matters belong to the practice, roles decide who can do what, and every action is logged.