An immigration client portal your clients will actually use
Immiluma's client portal gives every client of an Australian migration practice one place to see their progress, upload documents, answer questionnaires, sign their agreement, pay invoices and message you. Clients open a link. There is nothing to download and no app store.
What your clients do in the portal
- See where they stand. The portal shows the matter's progress and the one thing to do now.
- Upload documents from their phone. Clients can photograph a document, and it becomes a multi-page PDF. You see what is still missing.
- Answer intake questionnaires. Answers save as the client types, so a client who leaves halfway finds them still there.
- Sign the service agreement. You sign first, then the client signs in the portal.
- See and settle invoices. Unpaid invoices show your payment details.
- Message you. One conversation per client instead of WeChat, WhatsApp and email, with every message and document kept on the client's record.
In your client's language
The portal works in English, 简体中文, 日本語 and 한국어, and each client chooses their own. Checklists and questionnaires can be translated into any language your client reads: a connected AI prepares each translation, and clients see it only once you have approved it. Your team keeps working in English.
Your practice, not ours
The portal shows your practice's name and colour. Clients can keep it on their phone's home screen like an app. Every message to a client goes out only when you press Send.
How the portal connects to your casework
Need to prepare an attachment first? Our free PDF tools merge, split and compress files on your device.
Every upload lands in the right folder of the matter, against the requirement it meets, ready for you to review. Questionnaire answers sit on the matter. Messages appear in your team's inbox alongside email. Read more about immigration case management in Immiluma.
Frequently asked questions
Do clients need to create an account?
They are invited by email and set a password once. After that, the portal opens from a link on any phone or computer.
Is the client portal secure?
Clients see only their own records. Each practice's data is kept separate, and staff access is controlled by role.
Can a client use the portal in Chinese?
Yes. The portal is available in Simplified Chinese, Japanese, Korean and English, and checklists can be translated into other languages your client reads.