Everything your practice runs on.

From the first enquiry to the final decision, for your whole team and every client.

A look inside Immiluma.

Today

Open s56 requests, client questions and documents to review, most urgent first.

Matters

Every matter runs from a versioned visa template, with documents reviewed beside each requirement.

Documents

See what is ready to lodge, then download the full lodgement pack.

Inbox

Portal messages, email and internal conversations, kept with the client.

Visa templates

Start each matter from a versioned template, and see what changed in every new version.

From enquiry to decision, in one system.

Each matter moves through the same clear stages, so you always know where it stands.

1. Onboarding: Client invited to the portal
2. Collecting documents: Checklist from the visa template
3. Under review: Approve, or send back with a reason
4. Ready to lodge: Lodgement pack in one download
5. Lodged: TRN on the record
6. Decision: Outcome recorded, matter closed

Casework

Today

Everything that needs you, most urgent first.

Further information requests

Record an s56 request, and the matter stays at the top of Today until the response is sent.

Visa expiry dates

A client’s expiry shows on the matter from 120 days out, and on Today for the last 14.

Versioned templates

See what changed in a new version, and apply it matter by matter.

Lodgement packs

Download the final version of every ready document in one go.

TRN on the record

The TRN stays on the matter from the day you lodge.

Documents

Self-filing documents

Uploads land in the right folder, with versions kept.

Review beside the requirement

Approve each document next to what the template asks for, or send it back with a reason.

Scan from the phone

Clients photograph a document, and it becomes a multi-page PDF.

Client portal

Your practice’s name and colour

Clients see your practice in the portal.

Add to the home screen

Clients can keep the portal on their phone like an app, with no app store.

Forms that save as clients type

If a client leaves halfway, their answers are still there.

English and Simplified Chinese

The portal itself works in both languages.

Team and compliance

MARN review before lodgement

Staff without a confirmed MARN cannot move a matter to Lodged until a MARN holder approves the application.

Roles for your team

Owner, admin, agent and sales roles, each with the right permissions.

Activity log

Who did what, when and why, on every matter.

Client notes

Add a note after a call, and it joins the client’s timeline.

Client transfers

Move a client between practices with their consent on file.

Practice overview

Owners see workload, visa expiries and recent activity across the practice.

AI

Ask AI on any page

Find what is on file without leaving the screen.

ChatGPT and Claude

Connect your own subscription and ask about your matters there.

Your own AI account

Run the assistant on your practice’s own AI account.

Template drafts

A connected AI drafts a visa template for you to review and publish.

Translations you approve

A connected AI prepares each language version, and clients see it once you have approved it.

Your data

Stored in Australia

Client records and documents are stored on a server in Australia.

Export any time

An owner can export records and original documents whenever they like.

Support on your terms

An owner grants support access. It is read-only, time-limited and logged.

Restore deleted files

Deleted files can be restored for 30 days.